FAQs
Frequently Asked Questions
Orders & Products
Are your products made to order?
Yes. Every ADMYON product is made to order, meaning it is created specifically for you at the time of purchase. This ensures the highest quality for every item.
Can I change or cancel my order?
Changes or cancellations are only possible before fulfillment begins. Please contact us immediately at support@admyon.com if you need to make a change. Once production has started, we are unable to accommodate modifications.
Why is a phone number required at checkout?
Your phone number is used to ensure smooth delivery communication with the carrier and to provide you with shipping updates.
Shipping & Delivery
Where do you ship?
ADMYON currently ships exclusively within the United States. Worldwide shipping is planned for the future as we continue to expand.
How much does shipping cost?
Standard shipping is a flat rate of $6.99 for hoodies. Lighter items such as t-shirts, tank tops, and muscle shirts may be charged $3.99 at checkout.
How long does delivery take?
All orders require 2–5 business days for production, followed by 3–5 business days for delivery. Your total delivery window is typically 5–10 business days from the date of purchase.
Will all my items ship together?
Some items may ship separately depending on fulfillment location and packaging. You will receive tracking information for each shipment.
Where are products shipped from?
Products are fulfilled from the location closest to your delivery address to ensure the fastest possible shipping time.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also use the Shop App for real-time tracking updates.
Returns & Exchanges
What is your return policy?
Because all products are made to order, we do not accept returns or exchanges for sizing issues, change of mind, or buyer's remorse. We do accept returns for items that arrive damaged, defective, or with a print error. Please contact us within 30 days of delivery with a photo of the issue.
Can I exchange my order?
Exchanges are only available for damaged or defective items. Please refer to our Return & Refund Policy for full details.
What if my order is lost or damaged in transit?
Contact us immediately at support@admyon.com and we will assess the situation and provide a replacement or refund as appropriate.
For any other questions, please email us at support@admyon.com or use our Contact Form. We're happy to help.